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Changelog

What's new in Envoy.

We ship every week. Here is everything that has landed in the product, newest first.

May 2026

Voice, self-serve plans and a much busier inbox

  1. NewMay 27

    Voice agents, phase one

    The first part of our voice integration is live with early customers: AI voice agents that share the chatbot's knowledge, with calls landing in the inbox.

  2. NewMay 26

    Self-serve signup and plans

    Anyone can now sign up at app.envoy.cx and start on a plan straight away. Features unlock based on the plan your organisation is on.

  3. NewMay 25

    Inbox notifications

    Unread badges, notification toasts and a sound for new messages, with a mute toggle for when you need to focus.

  4. NewMay 19

    WhatsApp templates in the inbox

    When the 24-hour customer-service window closes, the composer locks and offers your Meta-approved templates instead. Banners warn you before it happens.

  5. ImprovedMay 19

    Images, emoji and day separators

    Send image attachments, pick emoji, and read long threads more easily with separators between days.

  6. NewMay 17

    Organisation analytics

    Org admins get an analytics page with a per-chatbot breakdown, AI usage by channel and date-range filters.

  7. NewMay 16

    Canned responses

    A new chatbot settings tab for saved answers, so common questions always get the same approved reply.

  8. NewMay 14

    Scheduled messages

    Queue a message for later from the conversation details pane. Pending messages can be previewed and edited before they send.

  9. NewMay 12

    Team-based routing

    Route conversations to teams, pick a backup agent, and see real names on takeovers and internal notes, which now update live.

  10. NewMay 5

    Messenger and Facebook Lead Ads

    Connect a Facebook Page to answer Messenger conversations, and bring Lead Ads submissions into the inbox as new conversations.

  11. NewMay 3

    Teams and invitations

    Create teams, invite people by email and choose each person's role right in the invite.

  12. ImprovedMay 2

    Tunable knowledge search

    A search balance slider in the knowledge tab lets you weigh keyword matches against meaning, per chatbot.

April 2026

Organisation settings and a steadier dashboard

  1. NewApr 30

    Organisation branding and members

    Upload your organisation's logo, rename it, and remove members or leave an organisation from settings.

  2. ImprovedApr 29

    Live dashboard home

    Every role's home page now shows real numbers from your organisation instead of placeholders.

  3. ImprovedApr 13

    More resilient replies

    If a model call fails mid-conversation, Envoy falls back gracefully instead of leaving the customer without an answer.

March 2026

Instagram and WhatsApp, properly

  1. NewMar 16

    Instagram DMs

    Connect an Instagram professional account and let your chatbot answer direct messages, with sender usernames for context.

  2. NewMar 4

    WhatsApp message templates

    Create, list and send Meta-approved templates from Envoy, including from your own systems through the API.

  3. NewMar 2

    WhatsApp Embedded Signup

    Connect a WhatsApp Business number in a few clicks through Meta's Embedded Signup. No tokens to copy.

February 2026

A live inbox and chatbots that take action

  1. NewFeb 23

    WhatsApp and the real-time inbox

    WhatsApp conversations stream into a live inbox where agents can jump in and out. Customers see a typing indicator while the AI replies.

  2. NewFeb 13

    Chatbot avatars

    Upload an avatar for each chatbot so it looks the part in every channel.

  3. NewFeb 1

    Tool calling

    Chatbots can call your webhooks and render product cards, lead forms, data lookups and confirmations inside the chat.

January 2026

The chatbot builder

  1. NewJan 31

    Message limits

    Set a message limit per chatbot and see session counts at a glance.

  2. NewJan 26

    Suggested questions

    Show visitors a few suggested questions so they know what to ask first.

  3. NewJan 25

    Answers from your knowledge base

    Replies are grounded in your own content using hybrid search, with the sources each answer used.

  4. NewJan 23

    Streaming replies and model choice

    Responses stream in word by word, and each chatbot can use a different AI model.

  5. NewJan 15

    Knowledge sources

    Add URLs, sitemaps, PDFs and text. They are indexed in the background with a live status.

  6. NewJan 11

    Chatbots and themes

    Create chatbots with a system prompt and a fully themeable chat widget.

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