One inbox for every conversation.
WhatsApp, Instagram, Messenger, webchat and voice in one calm, real-time workspace. Your AI handles the routine. Your team steps in on the conversations that need a person.
AI first. A person whenever it matters.
The handover between bot and human is the whole point of Envoy. It is explicit, visible to the team, and reversible.
- 01
The bot answers first
Every new conversation is picked up by your chatbot, using your knowledge base and tools.
- 02
Your team sees it live
Messages stream into the inbox as they arrive, with unread badges, sounds and toasts.
- 03
Jump in with one click
An agent takes over and the AI goes quiet on that thread. Everyone can see who has it.
- 04
Hand it back
When the human part is done, jump out and the bot carries on with the full history.
Everything an agent needs, in one pane.
An AI teammate that drafts in your voice.
Envoy reads your knowledge base and the conversation so far, then answers or drafts a reply. Canned responses keep the common answers consistent.
Every channel, one thread.
Each conversation carries a channel badge, so agents always know where a customer is writing from.
Teams, routing and backups.
Route conversations to teams, assign a backup agent, and leave internal notes that update live for everyone on the thread.
Rules instead of flowcharts.
Tag, route and auto-reply from simple rules, and schedule messages that go out later, with a preview you can edit before they send.
The small things, handled.
WhatsApp 24-hour window
Media and emoji
Scheduled messages
Role-based access
Real names everywhere
Analytics per chatbot
See where the work is.
Reply times, volume per channel and load per agent, shown where your team already works. No separate dashboard app to open.
Ready to see it with your own conversations?
Connect a channel on the free plan and watch the inbox fill up in real time.
Stop losing leads.
Hire your web concierge.
Connect your Meta ads, WhatsApp and website, train Envoy on your business, and let it answer, qualify and book every lead. Free to start, no credit card.