Envoy
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Envoy for d2c & e-commerce

A shop assistant in every DM.

Shoppers ask about sizes, stock and delivery in Instagram DMs and on WhatsApp. Envoy answers from your catalog, shows the product, and brings them back when they go quiet.

A typical pipeline
  1. 1Browsing
  2. 2Interested
  3. 3Checkout sent
  4. 4Ordered
  5. 5Repeat
The playbook

What Envoy does for you.

Product cards in the chat

Tool calling shows products with images, prices and a link right inside WhatsApp, Instagram or webchat.

Order lookups

A data-lookup tool checks order status from your system, so 'where is my order' never needs a human.

Follow up on interest

Tag shoppers who asked about a product and send an approved WhatsApp template when it is back in stock or on offer.

Ads that start a conversation

Click-to-WhatsApp and Click-to-Instagram ads open a chat with a concierge that already knows your catalog.
Under the hood

The same pipeline, end to end.

Every Envoy pipeline follows the same six steps, set up around your business.

01

Capture

Meta Lead Ads, Click-to-WhatsApp ads, Instagram and Messenger DMs, your website and inbound calls all land as one lead.

02

Qualify

The concierge answers from your knowledge base, asks your qualifying questions and fills custom fields and tags as it goes.

03

Nurture

Rules send approved WhatsApp templates, stage-entry messages and follow-ups, so no lead goes cold in silence.

04

Call

An AI voice agent calls new or cold leads, qualifies them out loud, and writes the summary into the lead.

05

Book

Appointments are booked in the chat, with automatic reminders before the slot and no-shows tracked.

06

Convert

Hot leads are routed to the right team with full context. Your people jump in, close, and push the stage forward.

FAQ

Questions, answered.

Something else on your mind? Email us.

Can Envoy show products inside WhatsApp or Instagram chats?

Yes. The product-card tool renders products with an image, price and button inside the conversation.

Can Envoy check order status?

Yes, through a data-lookup tool that calls your own API or webhook and replies with the result.

Other industries

Stop losing leads.
Hire your web concierge.

Connect your Meta ads, WhatsApp and website, train Envoy on your business, and let it answer, qualify and book every lead. Free to start, no credit card.